On January 12th, the Government of Ontario declared another provincewide state of emergency to help stop the community spread of COVID-19. Know that this announcement does not impact any of the healthcare services we are currently able to offer on-site at Medcan.
Your health and safety continues to be our number one priority. Since the start of the pandemic, we have implemented enhanced safety measures to ensure a healthy environment for our clients and staff members.
As a friendly reminder, below is a summary of what is currently available on-site at Medcan:
- Annual Health Assessments. We will continue to limit the daily number of on-site Assessments to help manage physical distancing restrictions.
- Membership Services. Since the COVID-19 crisis began, our membership services have remained open 7 days a week, both on-site at Medcan and virtually. Below is a summary of our hours of operations:
- Year-Round Care
Monday to Friday
7:00 a.m. – 7:00 p.m. (in-clinic)
7:00 a.m. – 11:00 p.m. (virtual)Saturday
8:30 a.m. – 5:00 p.m. (in-clinic)
8:30 a.m. – 11:00 p.m. (virtual)Sunday
12:00 p.m. – 8:00 p.m. (virtual) - M Care and Dedicated Care
Monday to Friday
7:00 a.m. – 6:00 p.m. (in-clinic/virtual)
7:00 a.m. – 11:00 p.m. (virtual)Saturday
8:30 a.m. – 5:00 p.m. (in-clinic)
8:30 a.m. – 11:00 p.m. (virtual)Sunday
12:00 p.m. – 8:00 p.m. (virtual) - *If you require care afterhours or on the weekend, our Year-Round Care team will be available to assist you.
- Refine by Medcan. We are pleased to continue to offer a broad range of dermatology services at the Refine by Medcan clinic at 150 York. For more information, call 416.977.6502.
- Sports Therapy and Rehabilitation. We continue to serve you on-site at Medcan with personal protective equipment (PPE) and physical distancing measures in place. For your convenience, virtual care options are available for chiropractic, physiotherapy, rehabilitation and chiropody services.
- Personal training, group fitness and fitness coaching. To learn more about virtual Personal Fitness Training, or to book an appointment with one of our Chiropractors to see if you qualify for on-site training, please contact stephensalzmann@medcan.com.
- Liver Health Assessments have resumed on-site.
- Colonoscopy screenings have resumed on-site. Gastroscopies will not be performed at this time.
- Asymptomatic PCR Testing is available on-site or in the comfort of your own home. For more information, call 416.350.3621.
If you’re not quite ready to visit our physical location, you’re welcome to book a virtual appointment instead for any of the following services:
- Child and Youth Assessment/Paediatrics
- Year-Round Care
- Dedicated Care
- M Care
- Weight Management
- Mental Health
- Fitness
- Nutrition
- Genetics
- Sports Therapy & Rehabilitation
- Cosmetic Dermatology (Consultations only)
- Travel
Vaccine Update
On December 9th, 2020, Canada approved its first COVID-19 vaccine. The COVID-19 Task Force, funded by the Government of Canada, will be collaborating with the National Advisory Committee of Immunization (NACI) and together with the provincial Ministries of Health, a strategy will be implemented to administer the vaccine to the Canadian population.
The distribution of the COVID-19 vaccine will be controlled by the Canadian Task Force. Prioritization will be given to high-risk populations such as residents and staff of Nursing Homes. Currently, we have been given no indication of when Medcan will receive the vaccine, but we will continue to provide updates as more information is available.
COVID-19 ASYMPTOMATIC PCR TESTING
Medcan teamed up with Switch Health, a leader in COVID-19 testing, to provide fast, safe and reliable testing—including guaranteed next-day results.* You can now choose to get tested on-site at Medcan or in the comfort of your own home.
COVID-19 IgG ANTIBODY TESTING
Curious if you were previously exposed to the virus that causes COVID-19? Include an antibody test as an add-on to your Annual Health Assessment or schedule it as a standalone appointment at Medcan.
How we’re keeping you safe
Medcan is a proud member of the Post Promise program, which demonstrates our commitment to providing a safe and healthy environment to help prevent the spread of COVID-19. From pre-appointment screenings to social distancing protocols, important steps are being taken on-site to ensure a safe experience for our clients and staff members.
Quality air filtration
The HVAC system in our building is equipped with MERV-13 filtration—the highest commercial standard—on all of its air handling units and return air systems. The air on each floor of Medcan is replaced twice hourly at minimum, and in the next few weeks we look forward to introducing an in-duct UV disinfection system throughout the building.
| As always, the health and safety of our clients and staff members remains our top priority. Here’s what we’re doing to keep you safe on-site. | |
 | Valet service is now available Monday to Friday (6:30 a.m. to 5:00 p.m.) for a flat rate of $40, and Saturday (6:30 a.m. to 3:00 p.m.) for a flat rate of $20. |
 | Upon arrival to 150 York, please ensure that you’re wearing a mask or face covering that conceals both your nose and mouth. We ask that you pick up a new surgical mask at the Medcan valet booth (if you are driving) or at Refine by Medcan (located on the ground floor) before entering an elevator. This mask should be worn for the duration of your visit (unless you're instructed otherwise by your physician). |
 | There is now a 3-person limit in all elevators. There will be a managed lineup at the elevator bay. |
 | All Medcan staff and clinicians will wear personal protective equipment (PPE) and follow strict physical distancing protocols. |
 | Physical distancing protocols are firmly in place in our lounges, including spaced-out seating and the removal of magazines. |
 | We suggest you wear your gym clothes and running shoes to your Annual Health Assessment. You’ll be welcome to check your bag or request a locker on-site. We’ll manage this for you. |
 | If you’re attending your appointment with someone (e.g. your spouse), please arrange to have them meet you after your procedure—either in the 150 York lobby or at the Medcan valet booth. To ensure proper transfer of care, a staff member will escort you to meet them. |
 | We accept all major credit and debit cards for contactless payment. |
For questions or concerns relating to COVID-19, give us a call at 416.350.5900 or chat with a Medcan rep.
*Medcan clients will be required to register for the Switch Health Patient Portal to allow for the requisition of their PCR test, and for results reporting. Next-day reporting of test results is provided solely through the Switch Health portal, and results will be shared before 11:59 p.m. the following day. There may be circumstances which are out of Medcan’s and Switch Health’s control where laboratory turnaround times are greater than next day. On such rare occurrences, Medcan will not provide reimbursements for late results, although we will make every effort to notify you of such delays. Rare occurrences include inconclusive results where multiple testing is required, and where the viral load is too low to detect. In the event that you test positive for COVID-19, you will be contacted by a physician from Switch Health to discuss your results and next steps. Switch Health uses a test approved by Health Canada. The test provides a relative measure of viral quantity in a specimen. In the event that you test positive and the quantity reported is lower, certain Public Health units may require a confirmatory test.