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Statement of Commitment to Meeting the Needs of People with Disabilities
& Multi-Year Plan

Statement of Commitment to Meeting the Needs of People with Disabilities

Medcan is committed to providing its services in a manner that ensures all individuals can communicate with us and access our services. We will ensure our company’s compliance with accessibility legislation by preventing and removing physical and virtual barriers to accessibility.

Our staff receives training on accessibility and how to work with fellow employees, clients and suppliers who require any kind of assistance.

Clients who wish to provide feedback to Medcan about its accessibility approach to individuals with disabilities can do so by phone or email to:

150 York Street, Suite 1500
Toronto, ON
M5H 3S5

Attention: Chief Risk Officer
Phone: 416.350.5900

All feedback will be directed to the Clinic’s Chief Risk Officer and will be managed according to the clinic’s regular comment process. Clients can also contact Medcan with requests for any of the following items:

  • Additional information about accessibility at the Clinic;
  • A copy of our accessibility policy
  • Client communications in an accessible format

Medcan may, at its discretion, make changes to its Statement of Commitment or Multi-Year Plan.

Multi-Year Plan

The Accessibility for Ontarians with Disabilities Act became law in 2005. Medcan follows the accessibility plan format suggested at the following website:

The required accessibility standards will affect people with the full range of disabilities, including physical, vision, hearing and sensory, mental health, developmental and learning.

This accessibility plan outlines the actions that Medcan is taking to meet the requirements of the AODA applicable for its operation by 2021 and to improve opportunities for people with disabilities.

Section One: Past Achievements to Removing and Preventing Accessibility Barriers

During the last few years some of the actions Medcan has taken to improving the level of accessibility of our facility and services for individuals with disabilities include:

  • Revised all our client facing websites and client portal to meet WCAG 2.0 Level A standards;
  • Printing client communications in larger font sizes;
  • Redesigning and building new clinic spaces so that wheelchairs can be accommodated as well as reducing service counter heights;
  • Accommodating clients with assistive devices, service animals and support personnel;
  • Accommodated employees with disabilities

Section Two: Strategies and Actions

Identified below are the initiatives Medcan plans to undertake prior to 2021 in order to meet the requirements of the Accessibility for Ontarians with Disabilities Act deemed applicable to Medcan and our operation and to remove and prevent barriers to people with disabilities.

Accessible Emergency Information

Medcan is committed to providing its clients and employees with publicly available emergency information in an accessible manner upon request. Employees with disabilities will be provided individualized emergency response information when necessary.

Individualized plans will include:

  1. The accommodations the clinic will provide;
  2. How the clinic will assist employees to remain as safe as possible
  3. How and when the plans will be reviewed and updated; and
  4. Information in an accessible format

Accommodation Plan for Employees with Disabilities

Medcan is committed to developing accommodation plans for employees with disabilities. Medcan will include the employee in the development of such plans. The employee’s accommodation needs will be assessed and Medcan will provide, in accessible formats if needed, a detailed plan of their accommodation. These plans will be reviewed yearly or when a change has occurred to the employee’s needs or the Clinic’s ability to provide such accommodations.

Information and Communications

Medcan is committed to meeting the communication needs of individuals with disabilities by:

  • Making all existing websites and content posted after January 1, 2012 confirm to WCAG 2.0 Level A and by January 1, 2021 WCAG 2.0 Level AA (other than criteria 1.2.4 live captions and 1.2.5 pre-recorded audio descriptions);
  • Inviting clients and employees with disabilities to provide feedback as to their information and communication needs;
  • Providing accessible communication as quickly as possible and at no additional cost when a person with a disability requests it


Medcan practices fair and accessible employment practices. Medcan, when requested, will accommodate people with disabilities during the recruitment and interview process and at the time of hiring. Applicants will be informed during the selection process that they can be accommodated. When requested, Medcan will work with the applicant to make any adjustments/accommodations to suit their needs. Successful applicants will be informed of our policies for accommodating employees with disabilities. Return to work practices will also be documented.

To ensure our employees know of our policy for supporting employees with disabilities we will:

  • Discuss the topic at our People Manager meetings;
  • Continue to accommodate employees with disabilities as we have been doing;
  • Continue to encourage managers to discuss this item with employees as applicable during their performance management meetings

Self Service Kiosks

The requirement about self service kiosks is not applicable to Medcan at present.

Employee Training

Medcan will provide training on Ontario’s accessibility law and on the Human Rights Code (as it relates to people with disabilities) to all its employees who deal with clients or the public or who participate in developing Medcan policies, practices and procedures governing the provision of services.  This learning is provided to all new staff during their orientation on-boarding process. Existing employees will receive training in a manner that best meets their roles.

Training can be delivered in a number or ways including: employee orientations, separate training sessions, one on one, handouts, online modules or via other formats.

Medcan’s Joint Occupational Health and Safety Committee will review yearly the clinic’s accessibility and any barriers. Any recommendations will be forwarded to the JOHSC committee sponsors for consideration and approvals. Medcan’s HR department will also do an annual review of personalized plans for employees requiring accommodations

Any accessibility learning updates will be communicated as follows:

  • Email;
  • All employee meetings;
  • Handouts and or via department meetings

Employees receiving training will be required to sign a statement indicating the completion of training which will be kept in their employee files.

Design of Public Spaces

Medcan will take all reasonable steps to prevent or remove any accessibility barriers as required and requested. Prior to 2021, Medcan will:

  • Consider accessibility standards when renovating any of its existing facilities or building new facilities in new areas; and
  • Consider accessibility standards when purchasing new equipment for use by clients

For more information

For more information on this accessibility plan, please contact

150 York Street, Suite 1500
Toronto, ON
M5H 3S5

Attention: Chief Risk Officer
Phone: 416.350.5900

Standard and accessible formats of this document are free on request.