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COVID-19 Information

Last updated: November 6th, 2021

Your health and safety continues to be our number one priority. Since the start of the pandemic, we have implemented enhanced measures to ensure a safe environment for our clients and staff members.


Read on to discover which services are currently available on-site at Medcan. You can also check out our COVID-19 Vaccine Updates section for the latest information on vaccine distribution.

    • Annual Health Assessments. We will continue to limit the daily number of on-site Assessments to help manage physical distancing restrictions.
    • Membership Services. Since the COVID-19 crisis began, our membership services have remained open 7 days a week, both on-site at Medcan and virtually. Below is a summary of our hours of operations:


    • Year-Round Care
      Monday to Friday
      7:00 a.m. – 7:00 p.m. (in-clinic)
      7:00 a.m. – 11:00 p.m. (virtual)
      8:30 a.m. – 5:00 p.m. (in-clinic)
      8:30 a.m. – 11:00 p.m. (virtual)
      12:00 p.m. – 8:00 p.m. (virtual)
    • M Care and Dedicated Care
      Monday to Friday
      7:00 a.m. – 6:00 p.m. (in-clinic/virtual)
      7:00 a.m. – 11:00 p.m. (virtual)
      8:30 a.m. – 5:00 p.m. (in-clinic)
      8:30 a.m. – 11:00 p.m. (virtual)
      12:00 p.m. – 8:00 p.m. (virtual)
    • *If you require care afterhours or on the weekend, our Year-Round Care team will be available to assist you.


  • Refine by Medcan. We are pleased to continue to offer a broad range of dermatology services at the Refine by Medcan clinic at 150 York, where we’ve implemented a number of safety protocols and precautions to help keep you safe. For more information, call 416.977.6502.
  • Sports Therapy and Rehabilitation. We continue to serve you on-site at Medcan with personal protective equipment (PPE) and physical distancing measures in place. For your convenience, virtual care options are available for Chiropractic, Physiotherapy, Rehabilitation and Chiropody services.
  • Personal training, Group fitness and Fitness coaching. Medcan’s indoor fitness facility reopened on July 16th at 50% capacity. To book your next on-site training session, please reach out to your personal trainer. If you’d like to learn more about our fitness offerings or wish to book your first session, contact or
  • Liver Health Assessments have resumed on-site.
  • Colonoscopy and Gastroscopy Screenings have resumed on-site.
  • Asymptomatic PCR Testing and Rapid Antigen Testing is available on-site or in the comfort of your own home. For more information, call 416.350.3621.

If you’re not quite ready to visit our physical location, you’re welcome to book a virtual appointment instead for any of the following services:

  • Child and Youth Assessment/Paediatrics
  • Year-Round Care
  • Dedicated Care
  • M Care
  • Weight Management
  • Mental Health
  • Fitness
  • Nutrition
  • Genetics
  • Sports Therapy & Rehabilitation
  • Cosmetic Dermatology (Consultations only)
  • Travel

COVID-19 Vaccine Update

In June, we confirmed supply of MODERNA mRNA vaccines from Toronto Public Health. We are eager to be a part of the vaccine solution for our clients and community and we intend to work with local authorities to support vaccination efforts.

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Frequently Asked Questions:

Presently in Ontario, Pfizer and Moderna vaccines are being offered for first doses. Individuals are encouraged to take the first vaccine offered to them.

From June 10th to September 2nd, Medcan participated in Toronto Public Health’s Primary Care COVID-19 Vaccine Program. We were able to immunize about 600 individuals.

With decreasing demand into the fall, Medcan has suspended its COVID-19 vaccine clinic. Boosters (3+ doses) are not available at this time. We will update this page should our operations resume. If you have any further questions about our COVID-19 Vaccine Clinic, please email

No. The U.S. is required to distribute vaccines according to Centers for Disease Control and Prevention (CDC) and state guidelines. Medcan does not have any U.S. connections.

No. Medcan will follow the province’s eligibility criteria and direction provided by local health authorities to support the vaccine rollout

Medcan is unable to book vaccines as we do not have direct access to the Ontario Booking Portal for COVID-19 Vaccinations. Those eligible for vaccination can book online at or by phone at 1.888.999.6488. Please note: Due to a high level of traffic, there may be longer wait times to access the system.

Based on the recommendation of the Chief Medical Officer of Health and in alignment with the National Advisory Committee on Immunization’s (NACI) recent recommendation, the province will begin offering booster doses of the COVID-19 vaccine to the following vulnerable populations if at least six months have passed since their last dose:

  • Individuals aged 70 and over (born in 1951 or earlier);
  • Health care workers and designated essential caregivers in congregate settings (including long-term care home and retirement home staff and designated caregivers);
  • Individuals who received a complete series of a viral vector vaccine (two doses of the AstraZeneca vaccine or one dose of the Janssen vaccine); and
  • First Nation, Inuit and Métis adults and their non-Indigenous household members.

Booster doses are being offered to these groups based on evidence of gradual waning immunity six months after receiving their second dose and a higher risk of severe illness from COVID-19.

Starting on Saturday, November 6 at 8:00 a.m., eligible individuals will be able to book their booster dose appointment through the COVID-19 vaccination portal or by calling the Provincial Vaccine Contact Centre, directly through public health units that use their own booking systems, through Indigenous-led vaccination clinics, select pharmacies, and primary care settings. Hospital-based health care workers are encouraged to reach out to their hospital employer to get vaccinated directly through their hospital’s vaccination program.

Currently, Medcan is not administering COVID-19 booster doses. We will follow the provincial government regulations and Toronto Public Health’s guidance prior to roll-out of any vaccination program. Check back here for updates.


Medcan teamed up with Switch Health, a leader in COVID-19 testing, to provide fast, safe and reliable testing—including guaranteed next-day results.* You can now choose to get tested on-site at Medcan or in the comfort of your own home.


Woman in a grey shirt places a mask on her face as a preventitive measure against COVID-19.

Curious if you were previously exposed to the virus that causes COVID-19? Include an antibody test as an add-on to your Annual Health Assessment or schedule it as a standalone appointment at Medcan.


woman receiving nasal swab

In partnership with Switch Health, Medcan now offers asymptomatic Rapid Antigen testing—a quick and affordable nasal swab test that provides early detection of COVID-19 viral proteins in just 15 minutes. Include it as an add-on to your Annual Health Assessment or schedule a standalone appointment.

How we’re keeping you safe

Medcan is a proud member of the Post Promise program, which demonstrates our commitment to providing a safe and healthy environment to help prevent the spread of COVID-19. From pre-appointment screenings to social distancing protocols, important steps are being taken on-site to ensure a safe experience for our clients and staff members.

Quality air filtration

The HVAC system in our building is equipped with MERV-13 filtration—the highest commercial standard—on all of its air handling units and return air systems. The air on each floor of Medcan is replaced twice hourly at minimum, and in the next few weeks we look forward to introducing an in-duct UV disinfection system throughout the building.

As always, the health and safety of our clients and staff members remains our top priority. Here’s what we’re doing to keep you safe on-site.
valet icon Valet service is now available Monday to Friday (6:30 a.m. to 5:00 p.m.) for a flat rate of $40, and Saturday (6:30 a.m. to 3:00 p.m.) for a flat rate of $20.
mandatory mask icon Upon arrival, please ensure that you’re wearing a mask or face covering that conceals both your nose and mouth. We ask that you pick up a new surgical mask at the Medcan valet booth (if you are driving) or at Refine by Medcan (located on the ground floor) before entering an elevator. This mask should be worn for the duration of your visit (unless you're instructed otherwise by your physician).
elevator icon There is now a 3-person limit in all elevators. There will be a managed lineup at the elevator bay.
ppe icon All Medcan staff and clinicians will wear personal protective equipment (PPE) and follow strict physical distancing protocols.
physical distancing icon Physical distancing protocols are firmly in place in our lounges, including spaced-out seating and the removal of magazines.
gym clothes icon We suggest you wear your gym clothes and running shoes to your Annual Health Assessment. You’ll be welcome to check your bag or request a locker on-site. We’ll manage this for you.
spouse icon If you’re attending your appointment with someone (e.g. your spouse), please arrange to have them meet you after your procedure. To ensure proper transfer of care, a staff member will escort you to meet them.
payment icon We accept all major credit and debit cards for contactless payment.

For questions or concerns relating to COVID-19, give us a call at 416.350.5900 or chat with a Medcan rep.