COVID-19 Updates: On-site and virtual services are available. For the latest news, click here.

COVID-19 Information

On April 16th, the Government of Ontario announced a two-week extension of the province’s state of emergency order, as well as new restrictions to help slow the spread of COVID-19 variants. This announcement does not impact any of the healthcare services we currently offer on-site at Medcan.

Your health and safety continues to be our number one priority. Since the start of the pandemic, we have implemented enhanced measures to ensure a safe environment for our clients and staff members.

Read on to discover which services are currently available on-site at Medcan. You can also check out our COVID-19 Vaccine Updates section for the latest information on vaccine distribution.

  • Annual Health Assessments. We will continue to limit the daily number of on-site Assessments to help manage physical distancing restrictions.
  • Membership Services. Since the COVID-19 crisis began, our membership services have remained open 7 days a week, both on-site at Medcan and virtually. Below is a summary of our hours of operations:
  • Year-Round Care
    Monday to Friday
    7:00 a.m. – 7:00 p.m. (in-clinic)
    7:00 a.m. – 11:00 p.m. (virtual)
    Saturday
    8:30 a.m. – 5:00 p.m. (in-clinic)
    8:30 a.m. – 11:00 p.m. (virtual)
    Sunday
    12:00 p.m. – 8:00 p.m. (virtual)
  • M Care and Dedicated Care
    Monday to Friday
    7:00 a.m. – 6:00 p.m. (in-clinic/virtual)
    7:00 a.m. – 11:00 p.m. (virtual)
    Saturday
    8:30 a.m. – 5:00 p.m. (in-clinic)
    8:30 a.m. – 11:00 p.m. (virtual)
    Sunday
    12:00 p.m. – 8:00 p.m. (virtual)
  • *If you require care afterhours or on the weekend, our Year-Round Care team will be available to assist you.
  • Refine by Medcan. We are pleased to continue to offer a broad range of dermatology services at the Refine by Medcan clinic at 150 York, where we’ve implemented a number of safety protocols and precautions to help keep you safe. For more information, call 416.977.6502.
  • Sports Therapy and Rehabilitation. We continue to serve you on-site at Medcan with personal protective equipment (PPE) and physical distancing measures in place. For your convenience, virtual care options are available for Chiropractic, Physiotherapy, Rehabilitation and Chiropody services.
  • Personal training, Group fitness and Fitness coaching. To learn more about virtual Personal Fitness Training, or to book an appointment with one of our Chiropractors to see if you qualify for on-site training, please contact stephensalzmann@medcan.com.
  • Liver Health Assessments have resumed on-site.
  • Colonoscopy Screenings have resumed on-site. Gastroscopies will not be performed at this time.
  • Asymptomatic PCR Testing is available on-site or in the comfort of your own home. For more information, call 416.350.3621.

If you’re not quite ready to visit our physical location, you’re welcome to book a virtual appointment instead for any of the following services:

  • Child and Youth Assessment/Paediatrics
  • Year-Round Care
  • Dedicated Care
  • M Care
  • Weight Management
  • Mental Health
  • Fitness
  • Nutrition
  • Genetics
  • Sports Therapy & Rehabilitation
  • Cosmetic Dermatology (Consultations only)
  • Travel

COVID-19 Vaccine Update

On February 24th, the Ontario Government announced that some primary care providers will be eligible to administer vaccines, and that local public health units are determining how they will be administered regionally. Medcan is eager to be a part of the vaccine solution for our clients and community and, if the government grants us permission to do so, we intend to work with local authorities in Toronto to support the city’s vaccination efforts.

We are in contact with our partners at the Mid-West Toronto Ontario Health Team and Toronto Public Health but have not yet received specific information on how or when eligible Medcan patients will be able to receive the vaccine. Rest assured that we are advocating for our patients to receive vaccination as soon as they are eligible based on the Ontario framework for vaccine distribution and developed guidelines. Currently, prioritization seems to be solely age-based for community members, independent of those with medical comorbidities (the presence of two or more diseases in the same person), but it’s important to note that this could change at any time.

Government-based entities are providing us with updates that exclude predictability around timing, however we are starting to learn more each day. We will continue to provide updates on our website as more information becomes available.

On December 9th, 2020, Canada approved its first COVID-19 vaccine. The COVID-19 Task Force, funded by the Government of Canada, has collaborated with National Advisory Committee of Immunization (NACI) and together with the provincial Ministries of Health, a strategy has been implemented to administer the vaccine to the Canadian population.

The COVID-19 Task Force, responsible for the distribution of vaccines, is currently prioritizing high-risk populations including indigenous peoples, those aged 80 and older, residents and staff of nursing homes, and healthcare workers.


Frequently Asked Questions:

The best vaccine for you is the first one available to you. While the variations in vaccine efficacy have been widely reported, Medcan’s Medical Advisory Services team reminds us that all of the vaccines that are currently being offered have a 100% efficacy in preventing death and hospitalizations from COVID-19. If you have any questions, or require additional guidance, please consult your family physician—at Medcan or elsewhere.

As mentioned above, we are not certain when Medcan will be receiving COVID-19 vaccines since we have not received any information from local health authorities.

Medcan will not have a COVID-19 vaccine waitlist. Due to the uncertainties of the vaccination rollout plan, we are unable to manage one. When available, we will offer the COVID-19 vaccine to everyone we can—according to plans established by the Ontario Government.

No. We are uncertain when the COVID-19 vaccine will be readily available to Medcan clients, so until we receive more information from the Ontario Government we will not be scheduling clients in for an appointment.

The distribution of the COVID-19 vaccine is strictly controlled by the federal, provincial and local governments, who are prioritizing certain high-risk populations.

No. The U.S. is required to distribute vaccines according to Centers for Disease Control and Prevention (CDC) and state guidelines. Medcan does not have any U.S. connections.

At this time, we don’t have enough information to determine any applicable fees for the vaccine. As with all of our services, Medcan follows pertinent laws and regulations regarding the billing of any fees.

No. Medcan will follow the province’s eligibility criteria and direction provided by local health authorities to support the vaccine rollout.

Vaccination rollout differs between regions and sub-regions. Pre-registration portals also differ depending on your assigned vaccination site and hospital network. Unfortunately, Medcan does not have information on when or where our patient roster will receive their vaccine.

Medcan is unable to book vaccines as we do not have direct access to the Ontario Booking Portal for COVID-19 Vaccinations. Those eligible for vaccination can book online at www.ontario.ca/bookvaccine or by phone at 1-888-999-6488. Please note: Due to high-level of traffic, you will likely need to wait your turn to access the system.

Medcan will follow the Province’s eligibility criteria and direction provided by local health authorities to support the vaccine rollout.

At this time, we have not received specific information on how or when eligible Medcan patients will receive the vaccine. Depending on your region and eligibility, you may receive more information from your local health units on vaccination rollouts in your area.

Our physicians are not expected to prescribe vaccines. For more information please refer to ontario.ca/pharmacycovidvaccine.

There are multiple hospitals and pharmacies currently vaccinating eligible individuals. Please visit the City of Toronto website for COVID-19 vaccine clinic locations. Please be advised that eligibility and vaccine supply at each location varies. You can contact your local vaccine clinic for more information on their booking process.

COVID-19 ASYMPTOMATIC PCR TESTING

Medcan teamed up with Switch Health, a leader in COVID-19 testing, to provide fast, safe and reliable testing—including guaranteed next-day results.* You can now choose to get tested on-site at Medcan or in the comfort of your own home.

COVID-19 IgG ANTIBODY TESTING

Woman in a grey shirt places a mask on her face as a preventitive measure against COVID-19.

Curious if you were previously exposed to the virus that causes COVID-19? Include an antibody test as an add-on to your Annual Health Assessment or schedule it as a standalone appointment at Medcan.

How we’re keeping you safe

Medcan is a proud member of the Post Promise program, which demonstrates our commitment to providing a safe and healthy environment to help prevent the spread of COVID-19. From pre-appointment screenings to social distancing protocols, important steps are being taken on-site to ensure a safe experience for our clients and staff members.

Quality air filtration

The HVAC system in our building is equipped with MERV-13 filtration—the highest commercial standard—on all of its air handling units and return air systems. The air on each floor of Medcan is replaced twice hourly at minimum, and in the next few weeks we look forward to introducing an in-duct UV disinfection system throughout the building.

As always, the health and safety of our clients and staff members remains our top priority. Here’s what we’re doing to keep you safe on-site.
valet icon Valet service is now available Monday to Friday (6:30 a.m. to 5:00 p.m.) for a flat rate of $40, and Saturday (6:30 a.m. to 3:00 p.m.) for a flat rate of $20.
mandatory mask icon Upon arrival to 150 York, please ensure that you’re wearing a mask or face covering that conceals both your nose and mouth. We ask that you pick up a new surgical mask at the Medcan valet booth (if you are driving) or at Refine by Medcan (located on the ground floor) before entering an elevator. This mask should be worn for the duration of your visit (unless you're instructed otherwise by your physician).
elevator icon There is now a 3-person limit in all elevators. There will be a managed lineup at the elevator bay.
ppe icon All Medcan staff and clinicians will wear personal protective equipment (PPE) and follow strict physical distancing protocols.
physical distancing icon Physical distancing protocols are firmly in place in our lounges, including spaced-out seating and the removal of magazines.
gym clothes icon We suggest you wear your gym clothes and running shoes to your Annual Health Assessment. You’ll be welcome to check your bag or request a locker on-site. We’ll manage this for you.
spouse icon If you’re attending your appointment with someone (e.g. your spouse), please arrange to have them meet you after your procedure—either in the 150 York lobby or at the Medcan valet booth. To ensure proper transfer of care, a staff member will escort you to meet them.
payment icon We accept all major credit and debit cards for contactless payment.

For questions or concerns relating to COVID-19, give us a call at 416.350.5900 or chat with a Medcan rep.

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