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COVID-19 Information Bulletin

Maintaining the health and well-being of our clients is our primary motivation here at Medcan.

What is Medcan doing to ensure that the physical location at 150 York remains coronavirus free?

Medcan is well-positioned to keep our physical location free of COVID-19 infection because, unlike some other health care facilities, all of our client visits are booked in advance, as appointments. That means we’re able to screen all visitors before they arrive, either virtually or by telephone, for symptoms or high-risk travel histories. Clients who believe they may have the virus are being asked to opt for virtual medical appointments. In addition, Medcan is taking extraordinary steps to keep our location infection free, such as:

  • In our common areas, patient rooms and throughout the physical location: We’ve stepped up infection-control measures with frequent antiviral and disinfectant cleaning on such surfaces as elevator buttons and door handles.
  • Among our staff: Our Coronavirus Working Group has been in operation since January and keeps all client-facing informed on current developments as the situation evolves.
  • If someone becomes sick while here: We’ve established isolation rooms on the 14th, 15th and 19th floors with staff equipped with protective equipment.

Please do not hesitate to reach out to our main line at 416.350.5900 for additional information.

What you should know:

  • Masks: Masks have been controversial since the pandemic started. Surgical masks work well at keeping droplets “in” but less well at keeping droplets “out”. Masks are often improperly worn, trigger more face touching and create an issue upon disposal. Masks are often used well past their  proper lifespan as well. The WHO and CDC are about to revise their recommendations as to the use of masks by non-healthcare personnel. The real world challenge is that there will not be enough masks for everyone and this could create a situation where those in most need will not have them.

    More than 11 million face masks have arrived in Canada in recent days, including a shipment of one million masks that arrived at a Hamilton warehouse overnight. Workers are trying to quickly assess that they meet the needed standards, and that 10 million masks are already being distributed to provinces and territories. Prime Minister Trudeau stated that the government has ordered hundreds of thousands of face shields from Bauer, the company that normally makes hockey equipment.

  • See Canadian growth in cases over time.

Two metre zone of infectivity

A word about the “2 metre zone”…transmission of the COVID-19 virus can only spread by droplets that are coughed. The farthest these droplets can travel in an extreme coughing episode is 2 metres. Without coughing, droplets will not be created so the risk of infection is much lower. We need to remember this as we respond to people with symptoms including cough versus people that are not coughing.

What about surfaces?

The COVID-19 appears to only last on surfaces for 8-72 hours depending on the type of surface. So even without cleaning the surface with anti-viral cloths, most common surfaces found in an office setting may be safe in one day. That includes packages and letters.

Who is getting sick?

Older adults and people with underlying health conditions are at increased risk of becoming severely ill.  75% of the deaths are accounted for by people who have pre-existing illnesses and 80% were over the age of 60. The average age of people who die from COVID-19 is 80 years. Children under age 15 have remarkably few symptoms if infected. We can expect to see thousands of Canadians die due to COVID-19 however this population is likely the same population that would have passed away due to Influenza A and B. This number was 3,500 last year in Canada.

Is it inevitable?

By this time next year it is likely that 40 – 70% of Canada’s population will have been exposed to COVID-19. The real reason we are slowing down the inevitable spread is to protect our overstretched health system. Our hospitals are typically running at full occupancy with no surge capacity whatsoever, so by slowing down the growth in the number of cases, we are minimizing the impact on hospitals so that those most affected will have a better chance of doing well.

To protect yourself

  • NO HANDSHAKING! Use a fist bump, slight bow, elbow bump, etc.
  • Use ONLY your knuckle to touch light switches. elevator buttons, etc. Lift the gasoline dispenser with a paper towel or use a disposable glove.
  • Open doors with your closed fist or hip – do not grasp the handle with your hand, unless there is no other way to open the door. Especially important on bathroom and post office/commercial doors.
  • Use disinfectant wipes at the stores when they are available, including wiping the handle and child seat in grocery carts.
  • Wash your hands with soap for 20 seconds and/or use an alcohol-based hand sanitizer whenever you return home from ANY activity that involves locations where other people have been.
  • Keep a bottle of sanitizer available at each of your home’s entrances. AND in your car for use after getting gas or touching other contaminated objects when you can’t immediately wash your hands.
  • If possible, cough or sneeze into a disposable tissue and discard.

Here for you: Medcan is continuing to monitor the situation closely and will continue to provide updates on a daily basis. Protecting you and your family will always remain a priority as we work through this challenge together. Medcan clients with specific questions can call (416) 350-5900 for more information.

Learn more:

Government of Canada

Ontario Government Self-Assessment site

Centers for Disease Control and Prevention

World Health Organization

Toronto Public Health

Ontario Ministry of Health

Medcan Coronavirus FAQ

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